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🛠 Use Moona
You already have a Moona and you currently use it?
🛠 Can I make MOONA quieter?
You can easily reduce the noise made by MOONA. In your app, go to Settings > My Device. You have two options: QUIET MODE If your Moona device is about the same height as the pillow pad (ex: bedside table) or higher, you can chose this option so that the pump runs more slowly. You
🛠 Is the pad machine washable?
Yes, the grey pillow cover (over the pillow pad) is detachable and machine washable, guaranteeing the best hygienic conditions. Follow the instructions on the pillow cover label. #machine #wash #clean #cover
🛠 What are the buttons for?
#button #use #command #control #device
🛠 Do I have to use Moona every night ?
We advise you to keep your bedtimes and wake-up times consistent in order to regulate your intern clock. This will allow you to fall asleep faster and minimize your sleep interruptions. Moona helps you reach this goal so we recommend an everyday use. #night #every #use
🛠How do I know the night started?
There are 2 ways to start a night with MOONA, manually or through the app. (more info on starting a night here) To make sure that the night is running (cooling or heating is activated), press any of the buttons on the Pod device: if you see a time, the night has stopped if you see a temperature, the night is ON Also, when the night is ON, in the app, the Alarm screen should display a "stop sign". !(https://st
🛠 How to Install and Use Moona?
Need a in-depth tutorial? Learn how to: 1Unbox the Moona - 0:25 2) Use the App - 1:30 3 Set up the Moona - 2:07 4 Launch a night - 4:30 5Wake up - 5:20 #connection #refill #unbox #pillowpad #install #setup
🛠 My Moona stops during the night
If your Moona stops during the night, there is probably not enough water. Try pressing any button on the Pod when it stops : if you see a water drop on the Pod screen, this is it. Please fill in water. To prevent disturbing light during the night (that could wake you up), the water drop does not appear while a night is running. !(https://storage.crisp.chat/users/helpdesk/website/bf61a71ffaa5f800/dsc00109jpg_a28p4n.jpg
🛠 How often do we need to change the water running within the system?
We recommend changing the water every 2 to 3 months. The whole system needs about 0.75L (25fl. oz) of water to function. #change #water #maintenance
🛠 Does the pillow and the device have to be at the same height?
It isn't a requierement to put the pillow and the device at the same height. You have only one imperative: no more than 70cm between the pillow and the device. This value corresponds to the classic bed/floor distance; if your bed is particularly high, you will probably have to over-raise your Moona. In this case, be careful not to take a support that resonates. Caution : do not forget to empty your Moona and the pillow pad before moving it. #height #level #installation #regulatio
🛠 How to use Moona manually?
After setting up your Moona with the application, if you want to use Moona without connecting it, follow these steps: 1) Press the - button for at least 3 seconds, you will then be able to set in this order (don't forget to validate after each setting by pressing the O button): the time format the local time the temperature unit (°C or °F) 2) Press the + button for at least 3 seconds, you will then be able to set in this order (don't forget to validate after each setting by press
🛠 How do I change the water?
To empty the water : 1) Start by unplugging Moona 2) Open the flap and the lip at the top 3) Pour out the water To drain the water from the pillow pad, after having emptied the bedside device: 4) Lift the pillow pad so that the water still contained in it flows back to the bedside device 5) Empty the remaining water from the device. It is highly recommended to empty the product completely, including the pillow pad
🛠 Do I need to air out the pillow?
Yes! Due to differences in temperature, condensation may form: air out your pillow regularly. #aeration #maintenance #clean
🛠 Can I open up my Moona?
No, avoid opening your Moona! Warning: if any problems arise after opening, the warranty will not take over the damage! #opened #box #warning
🛠 How to remove dust from the fan?
After prolonged use, dust may accumulate on the fan under the air vent, which may affect the performance of your Moona. It is therefore important to remove this dust from time to time. You just need to bring a sprayer (also called a pshit) - the type you use to clean your computer - and spray your Moona’s air shaft 2/3 times. #dust #clean #cleaning #housing #maintenance
🛠 What kind of water should I use in my Moona?
We recommend using distilled water; in fact, this water allows an optimal use of Moona. #water #type #use #choose #distilled
🛠 How to fill my Moona’s water tank?
This step is carried out after setting up and connecting your bedside device and pillow. It is also used after a change of water of the bedside device and the pillow, a complete cleaning or a use after a prolonged rest of your Moona. You are using your Moona for the first time: 1) Switch on your Moona (I/O button on the bedside device), 2) Open the flap at the top right side of the product and open the lid, 3) Fill about 800ml (27oz) of distilled water, up to 2/3rd of the water
🛠 How long do I have to wait to get the desired temperature?
It depends if you want to lower or increase the temperature. Starting at 27°C: to get 32°C, Moona will take about 3 minutes to get 22°C, Moona will have to make a bigger effort: it will take 20 minutes. For the most impatient, we advise you to launch your Moona before going to bed! #temperature #time #operation #principle