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You already have a Moona and you currently use it?
🛌🏻 Is the pad machine washable?
The grey pillow cover (over the pillow pad) is detachable and machine washable, guaranteeing the best hygienic conditions. Follow the instructions on the pillow cover label.
🛌🏻 How often do we need to change the water running within the system?
We recommend changing the water every 2 to 3 months. The whole system needs about 0.75L (25fl. oz) of water to function.
🛌🏻 I see a blinking "water drop" icon on Moona's screen
If you see a blinking drop on the screen as shown on the picture above, it means Moona needs more water to function properly. To fill it up again, make sure the device is still turned on, then: 1) Open the flap at the top right side of the product 2) Add 200ml (1 cup) of demineralized water 3) Repeat 2) if you still see the blinking drop
🛌🏻 Does the pillow and the device have to be at the same height?
It isn't a requierement to put the pillow and the device at the same height. You have only one imperative: no more than 70cm between the pillow and the device. This value corresponds to the classic bed/floor distance; if your bed is particularly high, you will probably have to over-raise your Moona. In this case, be careful not to take a support that resonates.
🛌🏻 I want to use Moona without using the app
If you want to use Moona without connecting it, follow these steps: 1) Press the + button for at least 3 seconds to enter the no-connection mode 2) You will then be able to set the current time, the alarm time and the temperature profile manually using the -/+ buttons and validating using the O button
🛌🏻 How do I change the water?
To empty the water, start by unplugging Moona. Open the flap and the lip at the top and pour out the water. To drain the water from the pillow pad, first empty the device (with the pad still connected) then lift the pillow pad so that the water still contained in it flows back to the bedside device. Empty the remaining water from the device. It is highly recommended to empty the product completely,
🛌🏻 Do I need to air out the pillow?
Due to differences in temperature, condensation may form: air out your pillow regularly.
🛌🏻 Can I open up my Moona?
No, avoid opening your Moona! Warning: if any problems arise after opening, the warranty will not take over the damage!
🛌🏻 How to remove dust from the fan?
After prolonged use, dust may accumulate on the fan under the air vent, which may affect the performance of your Moona. It is therefore important to remove this dust from time to time. You just need to bring a sprayer (also called a pshit) - the type you use to clean your computer - and spray your Moona’s air shaft 2/3 times.
🛌🏻 What kind of water should I use in my Moona?
We recommend using distilled water; in fact, this water allows an optimal use of Moona.
🛌🏻 How long do I have to wait to get the desired temperature?
It depends if you want to lower or increase the temperature. Starting at 27°C: to get 32°C, Moona will take about 3 minutes to get 22°C, Moona will have to make a bigger effort: it will take 20 minutes. For the most impatient, we advise you to launch your Moona before going to bed!
🛌🏻 Fill my Moona’s water tank
This step is carried out after setting up and connecting your bedside device and pillow. It is also used after a change of water of the bedside device and the pillow, a complete cleaning or a use after a prolonged rest of your Moona. You are using your Moona for the first time: 1) Switch on your Moona (I/O button on the bedside device), 2) Open the flap at the top right side of the product and open the lid, 3) Fill about 800ml (27oz) of demineralised water, up to 2/3rd of the wa
🛌🏻 Moona overflows, what can I do ?
Filling your Moona is sensitive, which is why it has to be done under very specific conditions. The ideal case to fill the tank is to come and add the water directly in the situation of use - the bedside device near your bed and the pillow on the bed - and when your device is turned off or it asks for water (it stays on but the pump stops). The maximum content of your Moona is about 800ml, which is why we advise you not to exceed this quantity during a complete filling and to always add wat