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All solutions to your problems!
🛠 I cannot connect to Moona using Bluetooth
If you cannot connect to the Moona device using Bluetooth, follow these steps: 1) Check that Bluetooth is enabled on your phone 2) Check that the Moona device is turned ON 3) In Settings > Connectivity, tap Disconnect, then Pair New Moona Device to find your Moona again 4) Turn Moona OFF then back ON and repeat step 3)
🛠 I cannot connect to Moona using WIFI
If you cannot connect the Moona device to your Wifi network, follow these steps: 1) Check that Bluetooth is enabled on your phone 2) Check that the Moona device is turned ON 3) Check that you are connected to Moona using Bluetooth (you should see a Bluetooth icon on the top left of your main screen in the app) 4) In Settings > Connectivity, tap Change Access Point to launch a new Wifi scan 5) Turn Moona OFF then back ON and repeat step 3) and 4)
🛠 My sleep data is missing
After getting out of bed, you connect to Moona but your data is missing. There may be several reasons for no-transmission of your night’s data as soon as you wake up: You use your Moona in Bluetooth: the data transfer on waking can be done if your phone is close to the Moona, leave it next door for a few minutes. You use your Moona in WIFI: the network can be temporarily switched off, check that the WIFI signal is of good qu
🛠 I want to delete my data
If you want to delete your data, click on the "Delete personal data" button in Settings > My account.
🛠 I have a notification telling me that my Moona is disconnected
If you receive this error message "You must connect a Moona", you must match your Moona. Click on the "Pair Moona device" button in Settings > Connectivity.
🛠 Temperature issues?
If the temperature doesn’t seem to drop as requested, it can be due to different reasons. Follow these steps to fix the problem: 1) Check the temperature setting, 2) Check that the water quantity is sufficient (if not, add a glass), 3) Check water system for proper operation (no pipes pinched) 4) Check that the fan is working properly (no dust prevents it from working), If the problem persists, do not hesitate to clean your Moona! It is possible that during extreme conditions,
🛠 Noise issues?
When it is used, the noise emitted by your Moona comes mainly from the pump that is immersed in the water and regulates the temperature, and the fan that turns on if necessary to cool the system. Your Moona, in standard situation, necessarily emits a noise but it must be low. If the noise seems more important to you, it is because your Moona encounters a problem. This is rare, very transient and has no effect on your Moona. There are three main reasons for this: My Moona makes a nois
🛠 The water of my Moona is cloudy
In rare cases, the water in your Moona can become cloudy, with dust and residue seeping into the water tank to interfere with the proper flow of water. The water is dirty: it’s time to clean your device!
🛠 I feel a jolt in the pillow
Feeling a jolt in the outlet of the water circuit in the pillow can be: when the pump is launched, when your Moona starts. No worries, wait for a few moments to pass. poor water circulation. Check that the hose connecting the bedside device to the pillow is well connected and not connected/twisted. too far between the pillow and the bedside device (the pillow is too high compared to the device): the pump of your Moona can no longer raise the water to the system. You need to over-raise the
🛠 There are air bubbles in my pillow
Air bubbles can sometimes form in your Moona and this can impact its proper functioning. To remove air bubbles, you can shake, beat or tilt your pillow.