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Shipping & Other
Logistics & Repair questions
🚀 When will I receive my Moona?
We expect to deliver our first clients around July. You still have a chance to be amongst our first customers served (only a few hundreds units remaining in our first batch). The second batch of products will be shipped later in 2019.
🚀 Do you ship internationally?
We currently ship to: Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand. If your country isn't in the list, contact us for more information: email@example.com
🚀 What is my warranty duration for Moona?
Moona has a warranty duration of one year, starting when you receive the product.
🚀 Where can I buy Moona?
Moona is already available for pre-order on our website: Moona - Preorder
🔍 Your question isn't listed above?
Sorry! Please reach out to us directly using the chat or email: firstname.lastname@example.org
🔍 Are there any contraindications?
There is no specific contraindication to the use of Moona. Do not just leave the remote in all hands, do not hesitate to program it yourself if the user is a child. Avoid leaving your Moona around if you have pets.
🔍 Will Moona help me assemble my device?
Moona has been designed and tested to be easy to use and accessible to all. However, if you have any difficulties, the Moona team will be happy to answer your questions. We are and will remain available on our various networks, on the website’s messaging, by email and by phone.