• English
• French

Go to website

• 🛌🏻 How do you determine the best temperature profile?

  Cooling helps you fall asleep and maintain a good sleep while warm temperatures help you wake up. For more information: Moona - SCIENCE. On the app the temperature profile is divided into three phases: Fall asleep, Night and Wake Up. It enables you to adjust the temperature for each phase. The app will recommend a temperature profile for you thanks to the few questions you'll answer when you first open the app. You can change it at any time ifVery popular

• 🛌🏻 Does Moona have a sound alarm ?

  No, Moona doesn't have a sound alarm. The temperature of the water in your pillow pad will slowly increase, allowing a smooth wake-up. #wake-up #alarm #soundFew readers

• 🛌🏻 Can children use MOONA?

  We recommand the use of MOONA for children aged 11 years old and above, under the supervision of an adult. Temperature settings should also be managed by an adult. #age #children #youngFew readers

• 🛠 What is the size of the pillow pad?

  The pillow pad is 525mm x 375mm (20.6in x 14.7in). A perfect fit for your favorite pillow! #pillowpad #size #pillowFew readers

• 🛌🏻 How do you cut the Bluetooth / WIFI waves at night?

  Moona uses Bluetooth to communicate with the app. Sleep data is sent after waking, during the day. The only time the Moona will transmit is when you make changes during the night in the settings of the application (so very minimal!) In addition, all transmissions can be shut off at night. In this case, if you want to make a change of setting from the app, you will need to reconnect Moona to your phone. In order not to look at your phone or any screen during the night, we recommend you tVery popular

• 🛌🏻 How does cooling and heating work?

  **Moona is a water-based system without electronics under the head! ** Water circulates in thin silicone tubing that is present inside the pillow. The thermo-controlled water diffuses into the pillow from the bedside device where it is cooled/heated and then returns to be thermo-controlled again. The beside device contains a heat pump which cools down or warms up the water. This regulation of water temperature is carried out **thanks to the thermo-electric effect **. ![](https://storage.crisPopular

• 🛌🏻 Is there a risk of a leak?

  **The risk is minimal! ** We have selected the materials to be as robust and waterproof as possible. We've run countless tests to put every single part of the product under very strenuous circumstances and make sure of their resistance. #risk #leak #water #sealingPopular

• 🛌🏻 What is the temperature range?

  Our product supports temperatures between 64°F and 95°F (18°C and 35°C). While this range may not seem wide, do not worry, the vast majority of our users do not go below 75°F (24°C) or over 90°F (32°C). Remember, comparing air temperature with water temperature is very misleading! For example, while you could easily stay outside at 71°F (22°C), you would get cold pretty fast by staying in a swimming pool at the same temperature. ![](https://media0.giphy.com/media/4ZgLPakqTajjVFOVqVery popular

• 🛌🏻 Is Moona quiet?

  Yes. The Moona device runs around 25dB, which is quieter than a whisper. To give you an idea, the quietest air conditioners run between 40 and 60dB range. #noise #sound #silence #low #levelPopular

• 🛌🏻 How does Moona pick up sleep and sleep environment?

  The Moona device uses a tiny accelerometer on the pad to measure the movements of your pillow. It’s a non-invasive solution that doesn’t interfere with your sleep, nothing to wear! Signal processing and our machine learning algorithms will detect your sleep/wake pattern. We will determine your sleep quality by measuring your activity at night. To assess your sleeping environment, we have two additional sensors in the bedside device. One to measure ambient temperature + humidity and anothSome readers

• 🛌🏻 What is in the box when I buy a Moona?

  It includes a pillow pad, a bedside device, a power cable, a travel bag and a funnel. Sleep and environment sensors are integrated in the product. The companion app is free (available for iOS and Android). #pack #box #contents #includedSome readers

• 🛌🏻 Difference with Fan/Air Conditionner?

  By being in direct contact with your head and neck, Moona is able to better regulate your core body temperature. In addition, - unlike a fan -, Moona uses water to regulate the temperature and knowing that the calorific value of the water is 2 times greater than the air's (water has a greater capacity to regulate the temperature), Moona is twice as efficient as a fan. A fan can only create a draft that gives a fresh feeling without refreshing the body. We also continuously adapt the teSome readers

• 🛌🏻 Why are you not offering a product for the whole mattress?

  Because we believe we can be more efficient by targeting only the head/neck area. The body's thermoregulation is a complex phenomenon, in which each part of the body acts differently through vasodilation and vasoconstriction mechanisms. For example, warming the hands can help cool them down, because by warming the hands, more blood (at 37°C) flows into them, increasing the exposure between the blood and the room (generally cooler than 37°C) and thus allowing more blood to cool down. TherefoSome readers

• 🛌🏻 Has Moona been tested?

  Yes! We have done more than 300 user tests, which improved Moona day after day and challenged us at every moment, all of which in the aim of offering you the safest product possible. We have and will always listen if you have any suggestions or comments. We conducted a clinical study with the University Hospital of Nantes, France. We also have another ongoing study that began in 2019. For more information: [Moona - Testimonials](https://en.getmoona.Some readers

• 🛌🏻 Does Moona integrate with other smart products? Smart home devices, Apple’s iHealth, Amazon Alexa, open APIs ...

  Not at launch but this is on our roadmap. We expect to have the integrations ready later this year. #product #intelligent #google #integrationFew readers

• 🛌🏻 Is there a pillow included in the product?

  No, we want you to be able to keep your favorite pillow. After testing and interviews, we learned that it was best not to make the pillow itself as people have various pillow shapes, materials and size preferences. Our pad goes inside the pillow case, on top of any standard pillow. #pack #box #package #pillow #offeredFew readers

• 🛌🏻 How thick is the pillow pad?

  Very thin! 19 millimeters (0.8 inch) #dimension #width #thickness #pillowFew readers

• 🛌🏻 Does Moona detect sleep stages?

  **Moona monitors the state of sleep or awakening. ** Moona does not need to detect your sleep stages to set the right temperature at the right time. Thermoregulation during the circadian rhythm is distinct during your REM/non-REM sleep stages. In the future, we hope to integrate additional features to complete our sleep tracking features. For more information regarding circadian rhythm : [How your circadian rhythm influences your sleep](https://en.getmoona.com/blogs/mission-sleep/how-your-ciSome readers

• 🛌🏻 Will the pad fit in my pillow?

  The pad is 48cm (19 inches) wide and 34cm (13.4 inches) long. It is a thin foam layer that goes inside the pillow case, on top of your pillow. It's designed to fit in most pillows including memory foam pillows, standard pillows, feather etc. We have tested it on many pillow shapes and materials, and it works well on all of them! #dimension #pad #pillow #compatibilityFew readers

• 🛌🏻 Is Moona transportable?

  Yes! Moona comes with a travel bag that fits easily in a backpack or a small suitcase. The device is 9.8 inches tall (25 cm), 7 inches wide (18 cm), weighs 1 kg. As a reminder, the pad is 19 inches (48 cm) wide and 13.4 inches (34 cm) high. Don't forget to properly empty the Moona before any airplane travel. This can be done by holding the pillow pad above the Moona with tubes facing down until the water has drained. Empty the Moona by unscrewing the top and pouring the water out. ![](htSome readers

• 🛌🏻 How long is the tube connecting the pillow pad and the bedside controller?

  1,5 meters! The length gives you the freedom to move your pillow as you like. #length #tube #dimension #distance #connectionFew readers

• 🛌🏻 How much electricity does the bedside device use?

  The electricity consumption of the bedside varies! During its maximum use - when it is asked to lower the temperature -, the consumption reaches 80Watts whereas during a normal use, the electricity consumption is around 50Watts. Rest assured, the device will not be too energy-consuming! #consumption #power #need #bedside deviceSome readers

• 🛌🏻 Is the pillow comfortable?

  **Yes! ** The pad is so thin that your comfort will not be affected (and even add to it). During our studies, we were particularly interested in the well-being of our users. After a meticulous development of the pillow, we conducted a multitude of tests and got positive feedback. Most of our testers claim that the pillow does not affect their comfort, some even claim that the pillow improves their comfort. ![](https://storage.crisp.chat/users/helpdesk/website/bf61a71ffaa5f800/7b7a3350jpg_elj2Few readers

• 🛌🏻 What’s the weight of the device?

  The bedside device weighs 1kg. #weight #heavy #light #kilosFew readers

• 🛌🏻 How does Moona work?

  Moona is a thermoregulated pillow pad. The bedside device continuously pumps water to the pad to keep it at your preferred temperature. Precision cooling targets your head and neck to regulate your temperature throughout the night. The mobile app enables you to select a complete temperature profile for your nights, set up an alarm clock, get insights about your sleep and much more. For more inSome readers

• 🛌🏻 Does Moona work for two?

  Not yet, Moona is for the moment reserved for the use of one person. This integration is part of our future objectives, and we expect it to be available later this year. #couple #two #doubleFew readers