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Questions about our mobile app? (iPhone & Android)
📱 Can you use the product without the app?
We are selling the Moona device with an offline functionality, which allows the user to set up an alarm clock and a standard temperature profile for the night. You'll not be able to enjoy the full experience without the app but you'll have access to the basic features. #app #use #only #bedside device
📱 Available on both Android and iPhones?
Yes! We're sorry if you still have a Blackberry... #available #phone #store #iphone #android
📱 What do you do with user data?
Moona will work optimally when connected, by collecting and analyzing data on your sleep. Of course, all of our data collection and storage process on our servers is secured with the latest cryptographic standards. The data will be anonymized or pseudonymized accordingly during the analysis process and you will have full control over what we do with your data, and whether we can collect it at any point in time. For the worried Europeans reading this: we are completely GDPR compliant.
📱 Features of the app
The app offers: advanced settings (temperature) a set up alarm clock (warm wake up) sleep data and sleep tips #benefits #profile #temperature #alarm clock #data #options
📱Can I set up the temperature myself?
Yes, in the app, in the window Temperature, you can set up the temperature profile that the product will follow through the night. You can also change the temperature directly on the device. You can vary the temperature between 71°F (22°C) and 95°F (35°C). #profile #temperature #setting #change #custom
📱How do I connect the pillow?
After installing your pillow, if the connection is not done automatically or if it is your first connection, just follow these steps: 1) Turn on your Moona 2) Switch on your phone’s Bluetooth 3) Go to the Connectivity setting (Settings > Connectivity) and press Pair Moona Device 4) The Bluetooth connection is protected, get the security code by pressing long the 3 buttons of the bedside device (the code should scroll to the screen) !(https://storage.crisp.chat/users/helpdesk/
📱 How to settle my night?
AT BEDTIME: 1) Set your temperature profile: 📱Can I set up the temperature myself? 2) Set your alarm time in the window Alarm > Night. By default, Moona will gradually go to the temperature chosen for the alarm 20 minutes before the scheduled alarm time (you can change this duration in Settings). 3) Launch the night with: Zzz button on the application or holding the O button on the device. NB: if your previous settings
📱I don't want alarm clock
Moona also offered not to wake up. This option is available in the application: in the Alarm window > Night, click on "Don’t wake me up". Moona will thus preserve the temperature of the night without raising it to the awakening temperature, which cancels the progressive and natural awakening effect by increasing the temperature. #sleep #wake up #remove #alarm #morning
📱 How do I adjust for a nap?
Moona can take 3 temperatures during a classic night T1, the sleeping temperature, T2 the temperature during the middle of the night and T3, the one chosen for the awakening. You can set your Moona for a nap by following these steps: 1) Adjust your temperature profile. Moona will be at the temperature set for falling asleep for the duration of the T1 sleeping phase chosen (default 20min). Then, if the nap is longer than this duration, the product will switch to the alar
📱What do the color WIFI connection icons mean?
There are 3 different colors for the WIFI icon: Red (not connected): You need to reconnect so that any changes to the app are taken into account by your Moona. Orange (connection in progress): Wait a few moments before making changes to the app Green (connected): Changes made in the app are taken into account immediately! When the changes have been properly transmitted, a message appears at the bottom of the screen on the app. !(https://storage.crisp.chat/users/helpde
📱How does connectivity work? WIFI/Bluetooth
Moona offers several connectivity options! My WIFI is of good quality, after matching your Moona via Bluetooth (For more information: URL connect Moona), I can use my Moona in WIFI (default mode) with all options (Changes taken into account immediately and real-time sleep data). My WIFI is of poor quality (or I prefer to use my Moona via Bluetooth), I can use my Moona in Bluetooth (mode ""With Bluetooth only"" in Settings > Connectivity). I can use my Moona and make changes to