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Questions about our mobile app? (iPhone & Android)
📱Can you use the product without the app?
We are selling the Moona device with an offline functionality, which allows the user to set up an alarm clock and a standard temperature profile for the night but you will not have access to your sleep data. #app #use #only #bedside device
📱How many Moona can I connect to my account ?
In order to get the best personnal follow-up, connect only one Moona to your account. #account #user #connect
📱Available on both Android and iPhones?
Yes! We're sorry if you still have a Blackberry... #available #phone #store #iphone #android
📱What do you do with user data?
Moona will work optimally when connected, by collecting and analyzing data on your sleep. Of course, all of our data collection and storage process on our servers is secured with the latest cryptographic standards. The data will be anonymized or pseudonymized accordingly during the analysis process and you will have full control over what we do with your data, and whether we can collect it at any point in time. For the worried Europeans reading this: we are completely GDPR compliant.
📱Can I set up the temperature myself?
Yes, in the app, in the window Temperature, you can set up the temperature profile that the product will follow through the night. You can also change the temperature directly on the device using the buttons + and -. You can vary the temperature between 71°F (22°C) and 95°F (36°C). #profile #temperature #setting #change #custom
📱What are the features of the app?
The app offers: advanced settings (temperature) a set up alarm clock (warm wake up) sleep data and sleep tips #benefits #profile #temperature #alarm clock #data #options
📱How do I connect my Moona ?
After installing your pillow, if the connection is not done automatically or if it is your first connection, just follow these steps: 1) Turn on your Moona 2) Switch on your phone’s Bluetooth 3) Go to the Connectivity setting (Settings > Connectivity) and press Pair Moona Device 4) Press on the three buttons of the device (+/-/O) and select the Moona you want to pair to in the app !(https://storage.crisp.chat/users/helpdesk/website/bf61a71ffaa5f800/img_20190906_151628_1lay4n2
📱How do I start my night?
AT BEDTIME: 1) Set your temperature profile: 📱Can I set up the temperature myself? 2) Set your alarm time in the window Alarm > Night. By default, Moona will gradually go to the temperature chosen for the alarm 20 minutes before the scheduled alarm time (you can change this duration in Settings). 3) Launch the night with: Zzz button on the application or holding the O button on the device. Zzz will appear on the device
📱How not to be woken up?
Moona also offers a Don't wake me up mode. This option is available in the application: in the Alarm window > Night, click on "Don’t wake me up". Moona will thus preserve the temperature of the night without raising it to the awakening temperature, which cancels the progressive and natural awakening effect by increasing the temperature. #sleep #wake up #remove #alarm #morning
📱How do I adjust for a nap?
Moona can take 3 temperatures during a classic night T1, the sleeping temperature, T2 the temperature during the middle of the night and T3, the one chosen for the awakening. You can set your Moona for a nap by following these steps: 1) Adjust your temperature profile. Moona will be at the temperature set for falling asleep for the duration of the T1 sleeping phase chosen (default 20min). Then, if the nap is longer than this duration, the product will switch to the alar
📱What do the colors on the connection icon mean?
There are 3 different colors for the connection icon: Red (not connected): You need to reconnect so that any changes to the app are taken into account by your Moona. Orange (connection in progress): Wait a few moments before making changes in your app. Green (connected): Changes made in the app are immediately taken into account by your device ! When the changes have been properly transmitted, a message appears at the bottom of the screen on the app. !(https://storage
📱How does connectivity work?
Moona offers several connectivity options! I want to use my Moona via Bluetooth: I can use my Moona in Bluetooth (mode ""With Bluetooth only"" in Settings > Connectivity). I can use my Moona and make changes to the application (taken into account immediately). To retrieve my night’s data, I have to leave my phone near my Moona for a few minutes in the morning. I do not have access to Bluetooth: I can use my Moona alone; all the changes made will not be taken into account and to