First, keep in mind that temperature changes are slow to gradually help you ease into sleep and out of sleep. So maybe you just need to leave the product a few more minutes to reach the desired temperature (especially in extreme room conditions).

If you don't feel the cold, check that you correctly placed the pillow pad : above your pillow, UP written on the tube facing upwards, and the foam squares are up as well. Also check inside the pillow case, to see if the plastic circuit is on the top (if not, change it so the foam squares are facing up).

Make sure that there is enough water in the pad and the device and that the height difference between the pad and the device isn't more than 70cm (if not, try to decrease this difference).

Correct side

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