If your Moona is stuck and displays a static sun (snowflake/spider/asterisk), try leaving the device ON for about 10-20 minutes, if it is still stuck on the sun, see if it is one of the following cases :

If you updated your Moona just before or if it is your first setup:
Turn OFF the device using the black button I/O at the back
Wait 1min and turn it back ON.
Wait 1min and if it is still stuck try 3-button reset procedure, then repeat steps 1 and 2
If it is still stuck try full device software re-update procedure (Moona App Settings > About > Tap the white fox 5 times. An update button will appear. Tap on this and follow App instructions), then repeat steps 1 and 2

After this, Go to the Moona App Settings > Connectivity > Pair a new Moona, try to connect your phone to your Moona.

If you still can't see your device, please contact us at hello@getmoona.com or through the App > Settings > Support > Chat tab


#stuck #sun #asterisk #spider #snowflake #display #static
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