If your Moona is stuck and displays a static sun (snowflake/spider/asterisk), try leaving the device ON for about 5 minutes to see if it disappears. If it is still stuck on the sun icon, try the following steps:

Turn OFF the device using the black I/O button at the back
Wait 1min and turn it back ON
Wait 1min, and if it is still stuck, try the 3-button reset procedure, then repeat steps 1 and 2
Go to the Moona App Settings > Connectivity > Pair a new Moona, try to connect your phone to your Moona.

If you still can't use your device with your app, please contact us through the App > Settings > Support > Chat tab, or send an email to:

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