If you see the "PUMP" error message on the screen when you try launching a night session with your Moona device, the main system cannot detect any power from the water pump needed for temperature regulation. Please try the following steps:

Try cleaning the water tank completely. There can be deposits building up, that prevent the pump from working properly. Here is an article on how to do that: https://support.getmoona.com/en/article/how-do-i-clean-moonas-tank-1bp4ge1/

If the message still appears after this, please take a video of all the steps from turning on the device, setting and launching the night session (with Zzz on the screen), until the "PUMP" message appears on the screen

You can send us this short video by using the chat on our website or in the app in Settings > Support, or by email to support@getmoona.com

#pump #error #troubleshooting
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