Articles on: 🔎 Troubleshooting

🔎 I have noise issues

When it is used, the noise emitted by your Moona comes mainly from the pump that is immersed in the water and regulates the temperature, and the fan that turns on if necessary to cool the system. We recommend you to try our new "ZEN Mode" which helps you to keep the fan turned ON always and control its speed ( Moona App Settings > My Device > Zen Mode Toggle button). This generates a "white background noise" which will reduce your perception of noise during the night.

If you started using your Moona recently, your Moona can be a little louder for the first few nights. You can try the following if you feel your Moona is loud:
Run the Moona three more nights of 5 mins each
Put something smooth below the bedside unit like foam, a towel or a book
If on your first use or after carrying my Moona, the pump makes more noise, there is air in the circuit. You have to stop and restart the pump by pressing the I/O button, the jolt caused will remove the air bubbles and noise.
If the pillow pad is at the same height level as that of the bedside device or lower, we recommend using the "Quiet Mode". If the Moona is kept on the floor or higher (than the pillow pad), you should use the "Performance Mode". (You can find these options in your Moona App Settings > My Device)
(Feel free to use the "Performance Mode" if the pillow pad is lower or at the same height level as that of the bedside device if it seems better than the "Quiet Mode" for you). As every ear is different, maybe you will prefer the sound of Performance rather than Quiet mode.

If you have been using Moona for a while now and the noise seems elevated to you, it might be that your Moona has encountered a problem.

There are 3 main reasons for this:
Your Moona becomes loud during the night: This may be the noise of the fan. We recommend using the "ZEN Mode" feature.
Your Moona makes a "sucking" noise: there is not enough water in the water tank and the pump sucks water to the limit of the water level causing bubble noises. To overcome this problem, add a glass of water (be careful not to exceed the maximum water level).
Your Moona has become noisy after several days of use: This may be because your Moona has accumulated dust. Moona - Remove dust

#noise #sound #loud #annoying #delete

Updated on: 21/08/2020

Was this article helpful?

Share your feedback


Thank you!