🔎 I cannot connect to Moona using Bluetooth
#connection #Bluetooth #device #failure #first #issu
If you have never connected your Moona to your phone before:
1) Turn ON Moona (Turn on the black I/O button at the back of the unit)
2) Turn ON the Bluetooth of your phone from your phone's Settings
3) Go to Moona App, in Settings > Connectivity, press "Pair a new Moona Device".
You will see a Moona device appear (Moona-XXX). Tap on this to pair with your Moona.
Go back to the main screen of the App. The Bluetooth symbol should be GREEN. Try changing a setting. The connection is restored if you see a checkmark "✔" appear on the screen of your device. IF NOT: see below
If you have already connected Moona to your phone and the Bluetooth symbol on the main screen doesn’t turn GREEN:
1) Go to the Moona App, in Settings > Connectivity, press "Disconnect MOONA".
2) Tap on "Connect to saved MOONA". Go back to the main screen of the App. The Bluetooth symbol should be GREEN, IF NOT:
3) Turn your Moona OFF and ON and repeat step 2.
Go back to the main screen of the App and try changing a setting. The connection is restored if you see a checkmark "✔" ️appear on the screen of your device. IF NOT:
4) Go to your phone's Bluetooth Settings and forget your Moona while your Moona is turned OFF. Close the tab of the running App,
5) Turn Moona back ON and "Pair a new Moona device" in the Moona app. The connection is restored if you see a checkmark "✔" appear on the screen of your device.
If you still cannot connect to MOONA with Bluetooth and are facing the following issues, here are a few steps to try :
1) I cannot see the Moona device when I scan :
Check that the MOONA is ON
Check that Bluetooth is ON on your phone
Check if the Moona device is connected to some other phone/device. To be sure, forget the Moona device from all other devices you may have connected to it before ( You can go to the phone's Bluetooth Settings and then forget the Moona Device)
Check if Moona is already connected to your phone (Go to your phone's Settings). If yes, forget the device and retry
Check that you have provided location permission to the Moona App in your phone's Settings ( If not go to your phone's privacy Settings and allow the Moona App to use the location)
Lastly, try to scan the device with some other phone.
2) The Bluetooth symbol is always ORANGE:
Forget the Moona device from your phone/device, close the tab of the running Moona App, and then try connecting your Moona to your phone again through the App following the above-mentioned steps.
3) Bluetooth disconnects immediately after connecting:
This can be due to old firmware and App version. Make sure your App is updated to the latest version. Go to Moona App Settings > About > Tap on the white fox 5 times. An update button should appear. Follow the instructions on the app to install the update.
Forget the Moona device from your phone/device, close the tab for the running App, and then try connecting your Moona again through the App following the above-mentioned steps.
Retry the above steps
If none of these work, try resetting the device.
Then go back to the main screen of the App and try changing a setting. The connection is restored if you see a check mark "✔" appear on the screen of your device.
#connection #bluetooth #device #failure #first #issue
If you have never connected your Moona to your phone before:
1) Turn ON Moona (Turn on the black I/O button at the back of the unit)
2) Turn ON the Bluetooth of your phone from your phone's Settings
3) Go to Moona App, in Settings > Connectivity, press "Pair a new Moona Device".
You will see a Moona device appear (Moona-XXX). Tap on this to pair with your Moona.
Go back to the main screen of the App. The Bluetooth symbol should be GREEN. Try changing a setting. The connection is restored if you see a checkmark "✔" appear on the screen of your device. IF NOT: see below
If you have already connected Moona to your phone and the Bluetooth symbol on the main screen doesn’t turn GREEN:
1) Go to the Moona App, in Settings > Connectivity, press "Disconnect MOONA".
2) Tap on "Connect to saved MOONA". Go back to the main screen of the App. The Bluetooth symbol should be GREEN, IF NOT:
3) Turn your Moona OFF and ON and repeat step 2.
Go back to the main screen of the App and try changing a setting. The connection is restored if you see a checkmark "✔" ️appear on the screen of your device. IF NOT:
4) Go to your phone's Bluetooth Settings and forget your Moona while your Moona is turned OFF. Close the tab of the running App,
5) Turn Moona back ON and "Pair a new Moona device" in the Moona app. The connection is restored if you see a checkmark "✔" appear on the screen of your device.
If you still cannot connect to MOONA with Bluetooth and are facing the following issues, here are a few steps to try :
1) I cannot see the Moona device when I scan :
Check that the MOONA is ON
Check that Bluetooth is ON on your phone
Check if the Moona device is connected to some other phone/device. To be sure, forget the Moona device from all other devices you may have connected to it before ( You can go to the phone's Bluetooth Settings and then forget the Moona Device)
Check if Moona is already connected to your phone (Go to your phone's Settings). If yes, forget the device and retry
Check that you have provided location permission to the Moona App in your phone's Settings ( If not go to your phone's privacy Settings and allow the Moona App to use the location)
Lastly, try to scan the device with some other phone.
2) The Bluetooth symbol is always ORANGE:
Forget the Moona device from your phone/device, close the tab of the running Moona App, and then try connecting your Moona to your phone again through the App following the above-mentioned steps.
3) Bluetooth disconnects immediately after connecting:
This can be due to old firmware and App version. Make sure your App is updated to the latest version. Go to Moona App Settings > About > Tap on the white fox 5 times. An update button should appear. Follow the instructions on the app to install the update.
Forget the Moona device from your phone/device, close the tab for the running App, and then try connecting your Moona again through the App following the above-mentioned steps.
Retry the above steps
If none of these work, try resetting the device.
Then go back to the main screen of the App and try changing a setting. The connection is restored if you see a check mark "✔" appear on the screen of your device.
#connection #bluetooth #device #failure #first #issue
Updated on: 12/07/2021
Thank you!