If you have a Samsung phone from a model that had issues connecting to your Moona pod via Bluetooth (==> include model list for reference), please update your phone to Android 11 and to the latest Samsung software update. Go to your phone’s Settings > Software Update screen and perform the update.

We will release a new version of the app (5.6.x) in May which will take this fix into account and eliminate the need for the workaround we had to use in previous versions to make it work.

The impact will be:
- Your Samsung phone will work normally with regards to Bluetooth connectivity with our device
- All data transfers (sleep data, firmware updates) will be much faster (up to 10x), as we won’t need to slow down transfers like we did in the workaround

Reach out to our support team if you are still experiencing issues after this.
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