If you have a Samsung phone from a model that had issues connecting to your Moona pod via Bluetooth, please update your phone to Android 11 and to the latest Samsung software update. Go to your phone’s Settings > Software Update screen and perform the update.

Reach out to our support team if you are still experiencing issues after this, through the app in Settings > Support > Chat tab, or send an email to:

#samsung #troubleshooting #phone #connectivity #bluetooth #failure
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