If you are using a Samsung phone / tablet with Android version 10, you will unfortunately experience some issues with Bluetooth connectivity with the Moona device. Here are the issues you might face:

App version < 4.7.0: you will not be able to connect to your Moona device at all
App version >= 4.7.0: you will be able to connect, send settings like temperature and other device settings, but you won’t be able to update the device’s software, and you won’t be able to gather sleep data from the device.

It is an ongoing and open issue filed with Samsung, and we hope they will release a patch for it in the coming weeks https://forum.developer.samsung.com/t/samsung-android-10-ble-connectivity-regression/509).

In the meantime, please try to use another brand of phone to perform device software updates and sleep data transfer, as there is no other workaround at the moment. Thank you for your patience and we will let you know as soon as there is an update on the situation.

#bluetooth #connectivity #samsung
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