Question 1

🔎 My Moona device isn’t working properly

Accepted Answer

In our most recently updated version, we have added a self diagnostic feature which would help to understand the potential issue with your Moona. A report of this diagnostic will automatically be sent to us. If you think your Moona has an issue, please perform this diagnostic and contact us.

To perform a diagnostic you need to go to the Moona App > Settings > My Device > Device Diagnostic

Depending on your mobile phone, it could take from 5 to 10 minutes. *PLEASE DO NOT : *

stop the diagnostic once started
close the diagnostic screen
use your phone
move the phone away from the MOONA (keep the phone in the same room as the Moona during the time diagnostic is in progress.

notworking #notcooling #issues #diagnostic

Q: 🛌🏻 How do you cut the Bluetooth / WIFI waves at night?

Moona uses Bluetooth to communicate with the app. Sleep data is sent after waking, during the day. The only time the Moona will transmit is when you make changes during the night in the settings of the application (so very minimal!) In addition, all transmissions can be shut off at night. In this case, if you want to make a change of setting from the app, you will need to reconnect Moona to your phone. In order not to look at your phone or any screen during the night, we recommend you to make this change manually, directly on the product. <img src="https://storage.crisp.chat/users/helpdesk/website/bf61a71ffaa5f800/screenshot_20190516-123528-cop_6h07u0.png" alt="" /> <h1 id="wavesnighttransmissionsstopturnoff">waves #night #transmissions #stop #turn off</h1>

Question 2

🔎 I cannot connect to Moona using Bluetooth

Accepted Answer

connection #Bluetooth #device #failure #first #issu

If you have never connected your Moona to your phone before:

1) Turn ON Moona (Turn on the black I/O button at the back of the unit) 2) Turn ON the Bluetooth of your phone from your phone's Settings 3) Go to Moona App, in Settings > Connectivity, press "Pair a new Moona Device". You will see a Moona device appear (Moona-XXX). Tap on this to pair with your Moona. Go back to the main screen of the App. The Bluetooth symbol should be GREEN. Try changing a setting. The connection is restored if you see a checkmark "✔" appear on the screen of your device. IF NOT: see below

If you have already connected Moona to your phone and the Bluetooth symbol on the main screen doesn’t turn GREEN:

1) Go to the Moona App, in Settings > Connectivity, press "Disconnect MOONA". 2) Tap on "Connect to saved MOONA". Go back to the main screen of the App. The Bluetooth symbol should be GREEN, IF NOT: 3) Turn your Moona OFF and ON and repeat step 2. Go back to the main screen of the App and try changing a setting. The connection is restored if you see a checkmark "✔" ️appear on the screen of your device. IF NOT: 4) Go to your phone's Bluetooth Settings and forget your Moona while your Moona is turned OFF. Close the tab of the running App, 5) Turn Moona back ON and "Pair a new Moona device" in the Moona app. The connection is restored if you see a checkmark "✔" appear on the screen of your device.

If you still cannot connect to MOONA with Blu

Question 3

🔎I am having issues with a Samsung phone or tablet

Accepted Answer

If you have a Samsung phone from a model that had issues connecting to your Moona pod via Bluetooth (==> include model list for reference), please update your phone to Android 11 and to the latest Samsung software update. Go to your phone’s Settings > Software Update screen and perform the update.

We will release a new version of the app (5.6.x) in May which will take this fix into account and eliminate the need for the workaround we had to use in previous versions to make it work.

The impact will be:

Your Samsung phone will work normally with regards to Bluetooth connectivity with our device
All data transfers (sleep data, firmware updates) will be much faster (up to 10x), as we won’t need to slow down transfers like we did in the workaround

Reach out to our support team if you are still experiencing issues after this.

Question 4

🛠 How can I use Moona manually?

Accepted Answer

After setting up your Moona with the application, if you want to use Moona without connecting it, follow these steps:

1) Press the - button for at least 3 seconds, you will then be able to set in this order (don't forget to validate after each setting by pressing the O button):

the time format
the local time
the temperature unit (°C or °F)

2) Press the + button for at least 3 seconds, you will then be able to set in this order (don't forget to validate after each setting by pressing the O button):

the alarm time / wake up time
the temperature for the start of your night
the temperature during your night
the wake up temperature
the snooze temperature

${youtube}Moona - Moona without the app

application #use #connection #settings #without #alone #manually

Question 5

🛌🏻 How do you cut the Bluetooth / WIFI waves at night?

Accepted Answer

Moona uses Bluetooth to communicate with the app. Sleep data is sent after waking, during the day. The only time the Moona will transmit is when you make changes during the night in the settings of the application (so very minimal!)

In addition, all transmissions can be shut off at night. In this case, if you want to make a change of setting from the app, you will need to reconnect Moona to your phone. In order not to look at your phone or any screen during the night, we recommend you to make this change manually, directly on the product.

waves #night #transmissions #stop #turn off

Question 6

🔎 How to reset my Moona device?

Accepted Answer

If your Moona’s screen animation seems to be stuck or the device keeps restarting itself, you can try resetting its internal memory. Follow these steps:

Turn OFF your device
Press and hold the 3 buttons on top of the device (-, + and O)
Turn ON the device while still holding the buttons
Once the device is on, release the buttons
Wait for a full 30 seconds (same as for covid19, sing happy birthday 3 times 🙂)
Turn OFF again
Turn back ON

bug #freeze #pixel #reboot #factory

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