Question 1

🛌🏻 How do you cut the Bluetooth / WIFI waves at night?

Accepted Answer

Moona uses Bluetooth to communicate with the app. Sleep data is sent after waking, during the day. The only time the Moona will transmit is when you make changes during the night in the settings of the application (so very minimal!)

In addition, all transmissions can be shut off at night. In this case, if you want to make a change of setting from the app, you will need to reconnect Moona to your phone. In order not to look at your phone or any screen during the night, we recommend you to make this change manually, directly on the product.

waves #night #transmissions #stop #turn off

Q: 🛌🏻 How do you cut the Bluetooth / WIFI waves at night?

Moona uses Bluetooth to communicate with the app. Sleep data is sent after waking, during the day. The only time the Moona will transmit is when you make changes during the night in the settings of the application (so very minimal!) In addition, all transmissions can be shut off at night. In this case, if you want to make a change of setting from the app, you will need to reconnect Moona to your phone. In order not to look at your phone or any screen during the night, we recommend you to make this change manually, directly on the product. <img src="https://storage.crisp.chat/users/helpdesk/website/bf61a71ffaa5f800/screenshot_20190516-123528-cop_6h07u0.png" alt="" /> <h1 id="wavesnighttransmissionsstopturnoff">waves #night #transmissions #stop #turn off</h1>

Question 2

🚀 When will I receive my Moona?

Accepted Answer

You can expect your Moona to be shipped within a fortnight!

delivery #date #order #shipment

Question 3

🔎 I cannot connect to Moona using Bluetooth

Accepted Answer

connection #Bluetooth #device #failure #first #issu

If you have never connected your Moona to your phone before:

1) Turn ON Moona (Turn on the black I/O button at the back of the unit) 2) Turn ON the Bluetooth of your phone from your phone's Settings 3) Go to Moona App, in Settings > Connectivity, press "Pair a new Moona Device". You will see a Moona device appear (Moona-XXX). Tap on this to pair with your Moona. Go back to the main screen of the App. The Bluetooth symbol should be GREEN. Try changing a setting. The connection is restored if you see a checkmark "✔" appear on the screen of your device. IF NOT: see below

If you have already connected Moona to your phone and the Bluetooth symbol on the main screen doesn’t turn GREEN:

1) Go to Moona App, in Settings > Connectivity, press "Disconnect MOONA". 2) Tap on " Connect to saved MOONA". Go back to the main screen of the App. The Bluetooth symbol should be GREEN, IF NOT : 3) Turn your Moona OFF and ON and repeat step 2. Go back to the main screen of the App and try changing a setting. The connection is restored if you see a checkmark "✔" ️appear on the screen of your device. IF NOT : 4) Go to your phone's Bluetooth Settings and forget your Moona while your Moona is turned OFF. Close the tab of the running App, 5) Turn Moona back ON and "Pair a new Moona device" in the Moona application. The connection is restored if you see a checkmark "✔" appear on the screen of your device.

If still you cannot connect to MOONA w

Question 4

🛌🏻 What is the temperature range?

Accepted Answer

Our product supports temperatures between 64°F and 95°F (22°C and 36°C).

While this range may not seem wide, do not worry, the vast majority of our users do not go below 75°F (24°C) or over 90°F (32°C).

Remember, comparing air temperature with water temperature is very misleading!

For example, while you could easily stay outside at 71°F (22°C), you would get cold pretty fast by staying in a swimming pool at the same temperature.

range #temperature #variation #degree

Question 5

🛌🏻 How do you determine the best temperature profile?

Accepted Answer

Cooling helps you fall asleep and maintain a good sleep while warm temperatures help you wake up. For more information: Moona - SCIENCE.

On the app the temperature profile is divided into three phases: Fall asleep, Night and Wake Up. It enables you to adjust the temperature for each phase.

The app will recommend a temperature profile for you thanks to the few questions you'll answer when you first open the app. You can change it at any time if it doesn't suit you (Settings > Sleep Profile).

To choose the right temperature, it is important to understand that we are talking about the temperature of an object in direct contact with your head and not the ambient temperature. When choosing the temperature, think about water temperature when you go swimming. 78°F will already feel cool for most people.

After ten days of use, our machine learning algorithm will help you to improve the settings based on your own input and your sleep quality data in order to offer you a temperature profile as suitable as possible!

setting #profile #temperature #custom #adaptation

Question 6

🛌🏻 How does cooling and heating work?

Accepted Answer

**Moona is a water-based system without electronics under the head! **

Water circulates in thin silicone tubing that is present inside the pillow. The thermo-controlled water diffuses into the pillow from the bedside device where it is cooled/heated and then returns to be thermo-controlled again. The beside device contains a heat pump which cools down or warms up the water.

This regulation of water temperature is carried out **thanks to the thermo-electric effect **.

cool #heat #operation #principle

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